CJC Course

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Collaborative Just Culture® Qualification for Individuals

10-Week Qualification Course

Description

For the first time, SG Collaborative Solutions is offering individual Collaborative Just Culture qualifications, valid for two years and renewable online, to those individuals desiring to dive deep into the science of Collaborative High Reliability®. This 10-week course will provide the knowledge, skills, and proficiencies to qualify you as an in-house subject-matter expert, allowing you to help guide your organization toward CJC program qualification.

The term just culture has been around since professor Jim Reason coined it three decades ago. But over the years, it remained little more than an aspirational philosophy. Ironically, the words themselves do little to ensure robust reporting. In many instances, the term has sparked a backlash, with managers using a biased algorithm focused on human behavior, skipping over the systems, environment, and performance shaping factors contributing to the risk. But most importantly, the term just culture has different meanings depending on whom you ask. One company leader says they have a just culture; another says they don’t, without hard evidence either way. So, what’s the solution?

Collaborative Just Culture Programs (CJCPs) are evidence-producing programs proven to help organizations achieve high reliability through workplace justice, collaboration, increased risk reporting, and organizational response. The universal CJCP standard is the first of its kind. It is based on the success of the Aviation Safety Action Program (ASAP), which led the airline industry to a 95% reduction in the US fatal accident rate, combined with a collaboration-based just culture approach pioneered in healthcare. The purpose of CJC programs is to protect the public and working professionals by proactively identifying and managing risk, including hazards and potentially unsafe conditions. The program has applications in all high-consequence industries, including healthcare, aviation, EMS, energy sectors, manufacturing, as well as general business. Corrective and preventative actions are taken to manage, eliminate, or reduce the risk, hazard, or unsafe condition.

For the first time, SG Collaborative Solutions is offering preparation for this transformational program intended for members of an organization’s Reliability Management Team (RMT) and key individuals seeking individual qualifications required under the Collaborative Just Culture Program Standard. The CJCP Qualification Course is delivered through a 10-week series of online training courses blended with weekly 2.5-hour Live Learning sessions (total time commitment is approximately 32 hours).

At the end of the training process, organizations that have completed the steps defined in the initiative and met all the elements of the CJCP standard are prepared for qualification as a CJCP. Each cohort commits to an independent structural program audit, resulting in a two-year CJCP qualification. The audit cycle repeats every two years, accompanied by an external program performance audit.

Individuals completing the coursework are also eligible to take a role qualification examination, providing a two-year, renewable digital certificate. Up to thirty-two (32) accredited Contact Hours (CEUs) are included for healthcare professionals seeking to fulfill continuing education requirements.

Pricing

The base price for participation in the cohort is USD $1,499 per person (discounted to USD $1,199 per person when three or more from the same organization register). Included in all registrations is the CJC Fact-Gatherer Role Qualification. This role gathers facts and conducts analysis in support of Collaborative Risk Reviews and Triad Reviews.

Fees for additional role qualifications (including exams) are USD $500 per qualification:

  • CJC Process Facilitator: This role facilitates Collaborative Risk Reviews and Triad Reviews.
  • CHR RMT Leader: Provides and/or coordinates executive sponsorship, including reports and briefings to executive leadership and the governing body; assists in the allocation of resources; promotes organizational reliability in alignment with the Sequence of Reliability. 
  • CJC Program Manager [coming soon]: Organizes, manages, and assumes responsibility for CJCP qualification and the RMT’s performance; mentors leadership, managers, and supervisors. 

Background

Why This Matters: Reliability science has proven that the more risks that are seen, reported, and managed collaboratively, the greater the chances of prevention. Evidence-producing benefits of the program include:

  • Fewer accidents and incidents leading to a reduction in insurance claims and lower premiums;
  • Aligns with Annex 19 Safety Management System requirements (aviation); 
  • Meets and exceeds CMS Patient Safety Structural Measures (healthcare); and
  • Greater employee satisfaction with lower turnover rates. 

About The Standard

The COLLABORATIVE JUST CULTURE® PROGRAM (CJCP) and COLLABORATIVE HIGH RELIABILITY® ORGANIZATION (CHRO) standards are registered trademarks of SG Collaborative Solutions, LLC (SGCS). CJCP is the world’s first evidence-producing just culture standard to be independently audited by external, licensed organizations. Organizations and individuals are licensed to use SGCS intellectual property (i.e., training, tools, and methods) to meet these standards. There are seven requirements covering the following areas:

  1. EXECUTIVE LEADERSHIP AND GOVERNING BODY RESPONSIBILITIES 
  2. LABOR ASSOCIATION INVOLVEMENT (WHERE APPLICABLE) 
  3. RELIABILITY MANAGEMENT TEAM
  4. POLICY
  5. TRAINING (proficiency, ability, and introductory levels)
  6. TOOLS
  7. SUSTAINMENT PLAN AND INTERNAL EVALUATION

For more information, contact SG Collaborative Solutions LLC.