Performance vs. Behaviors

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In this 30-minute workshop, Paul LeSage examines the tension between managing KSAs (knowledge, skills and abilities) and cognitive performance, and the behavioral risks performance motivations often create. Having a standardized process for managing sub-standard job performance and undesired behaviors is key to promoting operational reliability.

Remediation techniques, corrective action plans, job descriptions and coaching strategies that improve reliability are a few of the many subjects covered in this impactful short course.