Reliable Performance Requires Organizational Transformation
Highly reliable operational performance requires organizational transformation. This avoids dependence on key personnel to sustain improvements because it makes the organization reliable, not just a few individuals who currently work for it. Dependency on internal champions is a key reason why most performance improvement methods fail to produce long-term results. Risks are not being seen and understood, and champions tend to focus on behaviors and not the systems that influence human performance.
Reliability transformation happens from the inside out, not from the top down. For it to exist within the culture and behaviors of an organization, operational reliability requires a science, discipline and a language that allows everyone in an organization to equally contribute to ongoing performance at the highest levels. Over the past 25 years, SGC Partners developed this hidden science into a process and a universal language of reliability that achieves lasting transformation in even the most tradition-bound organization.
The Steps to Organizational Reliability
Organizations must be good at preventing what they never intend to do. Click/tap the diagram below to learn how.
SGC developed the science of reliability first in aviation, achieving tremendous success with the ASAP program, and is now bringing the same proven approach to healthcare and other high-consequence industries.