Reliable Community Healthcare Tahoe Forest Health System is the first Critical Access Hospital to use High Reliability strategies proven to proactively manage risk Reliability Saves Lives Westfield Fire is proud to be one of the first Fire & Rescue agencies to integrate SGC’s methods for improving reliability and enhancing safety Boston Hospitals Invest in Reliability Mass General Brigham is reaching new levels in patient safety with SGC From Reactive to Predictive Risk Modeling American Airlines was first in the aviation industry to embrace SGC's approach to predictive science SGC Makes Rail Systems Safer Seeing and understanding risk helps Kiwi Rail sustainably improve safety and operational performance Reliability Saves Lives AirMed and Acadian improve performance and reliability with SGC

High Reliability in Incident Command

Tools and resources ICS teams are using to respond to COVID-19:

ICS General Briefing Tip Sheet for Section Chiefs and Unit Leaders

ICS Operations Staff Briefing Tip Sheet

Downloads:


How the Sequence of Reliability (SoR) is Being Applied to COVID-19 Response

Seeing and Understanding Risk During the COVID-19 Pandemic

A Conversation with Scott Griffith and Paul LeSage


Case # 3 | EOC Planning Strategies


Case # 2 | Drive-Through Testing Stations


Case # 1 | EMS Patient Compartmentalization



We Are The Reliability Company

Highly reliable operational performance requires organizational transformation. This avoids dependence on key personnel to sustain improvements because it makes the organization reliable, not just a few individuals who currently work for it. Dependency on internal champions is a key reason why most performance improvement methods fail to produce long-term results. Risks are not being seen and understood, and champions tend to focus on behaviors and not the systems that influence human performance.

Reliability transformation happens from the inside out, not from the top down. For it to exist within the culture and behaviors of an organization, operational reliability requires a science, discipline and a language that allows everyone in an organization to equally contribute to ongoing performance at the highest levels.

We’ll show you how to transform your organization and help you do it. Over the past 25 years, SGC Partners developed this hidden science into a process and a universal language of reliability that achieves lasting transformation in even the most tradition-bound organization.

The Steps to Organizational Reliability

Organizations must be good at preventing what they never intend to do. Click/tap the diagram below to learn how.

Click/tap to learn more about The Hidden Science of Reliability

SGC developed the science of reliability first in aviation, achieving tremendous success with the ASAP program, and is now bringing the same proven approach to healthcare and other high-consequence industries.


Industries Becoming Reliable With SGC Partners

Meet Our Team

  • Who We Are

    Our partners are a unique blend of thought leaders and operating executives who are grounded in the science of organizational improvement. Through our Sequence of Reliability, our team provides world-class expertise in designing optimal socio-technical solutions for your organization.

    Meet Our Founders and Partners
  • What We Do

    We care about your organizational success. SGC Partners is a firm that specializes in helping your organization manage its critical enterprise reliability — including value creation, operational production, and risk management. By assisting you in applying our Sequence of Reliability, your organization becomes more reliable across your entire workforce, supporting all your core values. Our role is to guide you through the process — providing both service and platform support to assist you achieving self-sustainability.

    We are the pioneers of the Collaborative Culture of Safety™ model of socio-technical improvement.

    Learn More

  • How We Do It

    Enterprise reliability management is at the core of every high consequence organization. Organizations are socio-technical — meaning they are comprised of people working inside systems, with macro- and micro-cultures arising at all levels of the enterprise. These complex combinations can be challenging to manage and, at times, produce less-than-hoped-for results. We define reliability as sustain performance over time, and our proven strategies will help you get there. We begin with leadership commitment, seeking mutual agreement on our reliability value proposition. Next, through guided engagement and innovative platform support, we integrate learning and reliability management into your journey, helping you to achieve and sustain your objectives and key results (OKRs).

    Learn More

Our Locations


How to Contact Us

SG Collaborative Solutions is headquartered in Westlake, Texas, with regional offices in Portland, San Francisco and Austin.


Corporate Office: +1 (682) 237 2340
General Email: info@sgcpartners.com

For technical support, e-mail or call:
Technical Support Email: help@sgcpartners.com
Technical Support Hotline +1 (213) 340-4332

Before Contacting Technical Support

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