COVID-19 and the Sequence of Reliability

A Message to SGCS Clients and Colleagues — 13 March 2020

The COVID-19 outbreak has reached pandemic level, and the worldwide spread of this new disease has caused entire countries to impose lockdowns, cruise ships to quarantine passengers and crew, and major gatherings to be postponed or canceled. While businesses across the globe are familiar with accident emergency response protocols, managing the COVID-19 crisis falls outside the direct experience of the general public and many organizations. However, many of SGCS’s high-consequence industry clients are directly involved in providing public services and their reliability can limit the effects of the pandemic. The Sequence of Reliability can help.

First, see and understand the risk. Which means knowing where the virus is present and how it propagates. Then, manage it by following the sequence of systems performance, human performance and organization performance.

Recognize that the virus isn’t visible and understand how it transfers from person to person. This virus is different than the common cold, influenza or Ebola, and understanding how it differs is critical. Until a vaccine is developed, social distancing will be the most effective system to limit the spread of COVID-19 among the general public. But for many of our clients in the public service sectors, this will not be possible. Therefore, personal protective equipment and hand hygiene protocols remain essential system components, and monitoring their effectiveness and resilience is critical.

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This message is for informational purposes only. For clinical guidance and governmental policies please refer to the Centers for Disease Control and the World Health Organization websites for up-to-date information and guidance.



We Are The Reliability Company

Highly reliable operational performance requires organizational transformation. This avoids dependence on key personnel to sustain improvements because it makes the organization reliable, not just a few individuals who currently work for it. Dependency on internal champions is a key reason why most performance improvement methods fail to produce long-term results. Risks are not being seen and understood, and champions tend to focus on behaviors and not the systems that influence human performance.

Reliability transformation happens from the inside out, not from the top down. For it to exist within the culture and behaviors of an organization, operational reliability requires a science, discipline and a language that allows everyone in an organization to equally contribute to ongoing performance at the highest levels.

We’ll show you how to transform your organization and help you do it. Over the past 25 years, SGC Partners developed this hidden science into a process and a universal language of reliability that achieves lasting transformation in even the most tradition-bound organization.

The Steps to Organizational Reliability

Organizations must be good at preventing what they never intend to do. Click/tap the diagram below to learn how.

Click/tap to learn more about The Hidden Science of Reliability

SGC developed the science of reliability first in aviation, achieving tremendous success with the ASAP program, and is now bringing the same proven approach to healthcare and other high-consequence industries.


Industries Becoming Reliable With SGC Partners

Meet Our Team

  • Who We Are

    Our partners are a unique blend of thought leaders and operating executives who are grounded in the science of organizational improvement. Through our Sequence of Reliability, our team provides world-class expertise in designing optimal socio-technical solutions for your organization.

    Meet Our Founders and Partners
  • What We Do

    We care about your organizational success. SGC Partners is a firm that specializes in helping your organization manage its critical enterprise reliability — including value creation, operational production, and risk management. By assisting you in applying our Sequence of Reliability, your organization becomes more reliable across your entire workforce, supporting all your core values. Our role is to guide you through the process — providing both service and platform support to assist you achieving self-sustainability.

    We are the pioneers of the Collaborative Culture of Safety™ model of socio-technical improvement.

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  • How We Do It

    Enterprise reliability management is at the core of every high consequence organization. Organizations are socio-technical — meaning they are comprised of people working inside systems, with macro- and micro-cultures arising at all levels of the enterprise. These complex combinations can be challenging to manage and, at times, produce less-than-hoped-for results. We define reliability as sustain performance over time, and our proven strategies will help you get there. We begin with leadership commitment, seeking mutual agreement on our reliability value proposition. Next, through guided engagement and innovative platform support, we integrate learning and reliability management into your journey, helping you to achieve and sustain your objectives and key results (OKRs).

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The Power of Collaboration

Our purpose is to help make the world a better, safer place using socio-technical science. We accomplish this through engagement and a platform optimized for learning, collaboration, and the management of risk. We assist organizations in producing lasting operational improvements through our Sequence of Reliability™:

1. Seeing and Understanding Risk
2. Managing Reliability in this Order:
a. Systems
b. People
c. The Organization

It’s risk management for the 21st century. One word describes our unique approach … one word defines the hallmark of our success … and one word defines the experience of working with us: Collaboration.


Our Locations


How to Contact Us

SG Collaborative Solutions is headquartered in Westlake, Texas, with regional offices in Portland, San Francisco, Austin and Brisbane, Australia.


Corporate Office: +1 (682) 237 2340
General Email: info@sg-collaborative.com

For technical support, e-mail or call:
Technical Support Email: support@sgcdigital.com
Technical Support Hotline +1 (213) 340-4332

Before Contacting Technical Support

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