In order for organizations to become risk reliable, they must first develop a workforce that is skilled in the Sequence of Reliability®, which is the ability to See and Manage Risk.
SGCS offers a number of online courses, webinars, onsite workshops, seminars and keynotes designed to advance organizations and individuals on their journey toward sustainable reliability.
Common Educational Tracks for Collaborative High Reliability
While each organization, working with their assigned SGCS Partner, will choose their own optimal delivery method for the Collaborative High Reliability content, the most common educational tracks or course bundles are assigned based on the individual’s role and/or responsibilities. In this short overview, we will describe the standard tracks and some options.
Masters Track
The most comprehensive educational process is generally reserved for those people within the organization who are either on the Reliability Management Team (RMT), or who have key roles within the organization that require subject matter expertise.
For example, in addition to the RMT, many organizations choose to have their HR professionals, their Safety & Quality teams and directors, and their risk managers included in the group that will become SMEs. The Masters Track is generally mandatory for those serving in the RMT roll. This track includes:
- A detailed curriculum for online participation
- A proposed timeline, including live video practice session suggestions
- Progressive assessments to measure new knowledge acquired
- Downloadable materials, including the Reliability Response Guide™ (RRG), the RRG Manual™, Sample Remedial Plans, and others
- The videos in the Masters Series include, as a minimum:
- Principles of Reliability
- Performance vs. Behavior
- Using the Reliability Response Guide
- Essential Supervisor Skills
- At least one of the Orientation Series courses (Physician, Clinician, Staff Member, Paramedic, Lab, Engineering, Food Service)
Leader/Manager Track
This track is designed for those who lead, manage, or supervise people and/or processes. There is typically some customization based on the client needs and the work being performed. A typical mid-sized healthcare organization will mandate this training for all leaders, managers, and supervisors, generally giving them three to six months to complete the coursework and programs.
The Leader/Manager Track includes the following courseware and customization:
- A detailed curriculum for online participation
- A proposed timeline, including live video practice session suggestions
- Progressive assessments to measure new knowledge acquired
- Downloadable materials, including the Reliability Response Guide™ (RRG), the RRG Manual™, Sample Remedial Plans, and others
- The videos in the Leader/Manager Track include the following:
- One of the Orientation Series courses: Physician, Clinician, Staff Member or Paramedic (some organizations choose to use Principles of Reliability in place of the Orientation Series)
- Performance vs. Behavior
- Using the Reliability Response Guide (Some organizations mandate this courseware for all leaders, managers, and supervisors who are responsible for people, and leave it as optional for those leaders who do not directly manage people, but instead oversee programs)
- Essential Supervisor Skills
High Reliability Foundations Track
This track is designed for new front-line employees and anyone requiring a basic understanding of reliability concepts. With no set curriculum and consisting of only five short videos covering the primary elements of Collaborative High Reliability, this series of orientation courses is a great way for a new team member to begin their reliability journey.
There are no CEUs awarded. The primary goal of these videos is to orient front-line, non-management staff to the major concepts that are associated with Collaborative High reliability, and the Sequence of Reliability. The videos in this track are assigned based on the individual’s primary role within the organization, with more being developed in 2021.
The Orientation Series includes:
- High Reliability for Physicians – this short series includes an error made by a physician, and is pertinent for any clinician who provides direct care or is responsible for pharmacy decisions. For example, Physician Assistants, Pharmacists, Nurse Practitioners and others in similar roles will identify with the case presented.
- High Reliability for Clinicians – this short series is based on a nursing error, but is equally appropriate for admitting staff, allied medical staff, and others who use two patient identifiers and scanning in their daily work.
- High Reliability for Staff Members – This series presents a non-clinical case, and is appropriate for anyone in a non-clinical role who manages people, processes or programs.
- High Reliability for Paramedics – this series is appropriate for any emergency medical service personnel, firefighters, EMTs or others who work in the field.
- High Reliability for Engineering – this series is appropriate for personnel in facilities management and engineering.
- High Reliability for Lab Teams – this series is appropriate for lab technicians, lab support staff and others who work in this function.
- High Reliability for Food Service – this series is appropriate for team members working in food preparation, delivery and related services.
Details on all of the courses in the tracks are provided below, along with sample course modules. For more information, please contact your SGCS Partner.
