Orientation Series

The Orientation Series is a short course that introduces Collaborative High Reliability, its taxonomy and terms, and provides examples that will prepare viewers for engagement in high reliability practices in their daily work. The entire course takes only 25 minutes to complete, and is optimzed for any browser-enabled display.

The Sequence of Reliability™

Seeing and understanding risk that is present but not always visible is a key component in Collaborative High Reliability. This module introduces a taxonomy for this, and shows viewers where to look for it. The iceberg metaphor is used to illustrate how...
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rootNov 10Comments Disabled

Risk Perception and Risk Tolerance

Risk tolerance and risk intelligence are related, and differ from person to person. Our experiences and perceptions impact our ability to recognize risk, and is a key reason why organizations struggle in the area of operational reliability and stability....
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Paul LeSageNov 10Comments Disabled

How Priorities Influence Behavior

We have a tendency to punish behavior without first examining the systems that influence behavioral choices and actions. Policies and rules are poor barriers to behavior. By using the Sequence of Reliability™ to identify and manage risk, and to see...
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Paul LeSageNov 10Comments Disabled