Orientation Series

The Orientation Series is a short course that introduces Collaborative High Reliability, its taxonomy and terms, and provides examples that will prepare viewers for engagement in high reliability practices in their daily work. The entire course takes only 25 minutes to complete, and is optimzed for any browser-enabled display.

Collaborative High Reliability for Staff Members

Collaborative High Reliability expert Paul LeSage introduces physicians to the concept of High Reliability and discusses the key terms used to describe it. After watching the video, click the Mark Complete button below to advance to the next module.
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Collaborative High Reliability for Paramedics

Collaborative High Reliability expert Paul LeSage introduces paramedics to the concept of High Reliability and discusses the key terms used to describe it. After watching the video, click the Mark Complete button below to advance to the next module.
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The Sequence of Reliability

Seeing and understanding risk that is present but not always visible is a key component in Collaborative High Reliability. This module introduces a taxonomy for this, and shows viewers where to look for it. The iceberg metaphor is used to illustrate how...
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Paul LeSageNov 10Comments Disabled

Risk Perception and Risk Tolerance

Risk tolerance and risk intelligence are related, and differ from person to person. Our experiences and perceptions impact our ability to recognize risk, and is a key reason why organizations struggle in the area of operational reliability and stability....
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Paul LeSageNov 10Comments Disabled

How Priorities Influence Behavior

We have a tendency to punish behavior without first examining the systems that influence behavioral choices and actions. Policies and rules are poor barriers to behavior. By using the Sequence of Reliability to identify and manage risk, and to see the...
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Paul LeSageNov 10Comments Disabled

Applying the Sequence of Reliability

The Sequence of Reliability is not just a method for managing risk at work — it applies to all walks of life. In this final module, Paul LeSage summarizes the steps in the sequence and provides an example from his personal experience. After completing...
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Paul LeSageNov 10Comments Disabled